7-Day Money-Back Guarantee

Effective Date: [Insert Date]

At Softfam, we are dedicated to delivering high-quality services and ensuring our customers are completely satisfied. To demonstrate our commitment, we offer a 7-day money-back guarantee for our services. Please review the details of our guarantee below.

1. Guarantee Overview

1.1 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for our services. If you are not satisfied with the service provided, you may request a full refund within 7 days of the service completion date.

1.2 Eligibility
To qualify for a refund under our 7-day money-back guarantee, you must meet the following criteria:

• Request Timing: The refund request must be submitted within 7 days from the date the service was completed.
• Service Utilization: The service must have been used or partially used to evaluate its effectiveness. Refunds are not provided for services that were not utilized or were canceled after completion.
• Service Feedback: You must provide feedback on why you are dissatisfied with the service. This helps us improve our offerings and understand your concerns.

2. How to Request a Refund

2.1 Contact Us
To request a refund, please contact our customer service team at info@softfam.shop with the following information:

• Service reference number or details
• Date of service completion
• Reason for the refund request
• Any relevant supporting documentation or evidence

2.2 Review Process
Upon receiving your refund request, we will review the details to ensure it meets the eligibility criteria. We may contact you for additional information if necessary.

2.3 Refund Processing
If your refund request is approved, we will process the refund to the original payment method used for the purchase. Please allow [Insert Number] business days for the refund to be processed and reflected in your account.

3. Exclusions

3.1 Non-Refundable Services
Certain services are not eligible for the 7-day money-back guarantee, including:

• Completed Services: Services that have been fully delivered and utilized as agreed.
• Specialized or Customized Services: Services that are uniquely tailored to specific requirements and cannot be easily replicated.

3.2 Cancellation Fees
If the service was partially delivered or utilized, a cancellation fee may apply. This fee will be deducted from the refund amount.

4. Dispute Resolution

If you have any concerns or issues with the refund process, please contact us directly. We are committed to resolving disputes amicably and may offer alternative solutions if a full refund is not possible.

5. Contact Us

For any questions or assistance regarding our 7-day money-back guarantee, please contact our customer service team:

Softfam
Email: info@softfam.shop