Refund Policy

Refund Policy

1-Month Money-Back Guarantee

At softfam.shop, we are committed to delivering high-quality SEO services that drive results for our clients. We stand by the effectiveness of our strategies and are confident in the value we provide. To ensure your satisfaction, we offer a 1-month money-back guarantee under the following conditions:

  1. Eligibility for Refund:

    • The refund policy is applicable only for the first month of service.
    • Refund requests must be submitted within 30 days from the start date of the SEO service agreement.
  2. Refund Process:

    • To request a refund, please contact us via [ email/or contact us form] with your service details and the reason for the refund request.
    • Our team will review your request and may ask for additional information to understand the issue.
  3. Conditions:

    • Refunds are granted if we fail to deliver the agreed-upon services as outlined in the initial contract.
    • The guarantee does not cover changes in ranking or traffic, as SEO results can vary based on multiple factors, including algorithm changes and market conditions.
  4. Exclusions:

    • The refund policy does not apply to any additional services or costs incurred, such as third-party fees or advertising expenses.
    • Refunds are not available for repeat clients who have previously received a refund under this policy.
  5. Refund Method:

    • Approved refunds will be processed through the original payment method within 2 business days of approval.

We are dedicated to your success and are always available to discuss any concerns you may have. If you have questions about our refund policy, please feel free to reach out.